Privacy Policy

Any privacy disagreement is governed by this Policy and our Terms of Service, including any applicable limitations on damages and dispute resolution procedures. Our Terms of Service are incorporated into this Policy by reference.

Scope

This Policy applies to all visitors to our website and mobile app, as well as any information we collect about people offline, such as purchasers, renters, and owners. Unless otherwise stated, the descriptions below about our acquisition, use, and disclosure of your information apply independent of our connection with you.

We Collect Information About You

We obtain information about you directly from you, as well as automatically when you navigate through our website and from other sources. We gather different types of information about you depending on your relationship with us (e.g., whether you’re a potential buyer of real estate, a real estate agent, or a vendor) and how you engage with us (e.g., through our Site, App, or offline). We collect this information in the following ways:

Directly from you, we collect the following information:

Make a User Account: Our service is available to potential buyers, sellers, and other interested parties. Account creation is required for some aspects of our Services, such as saving properties, saving searches, and receiving real-time listing alerts. We collect your name, email address, and any other information you choose to submit when you establish an account.

Purchase History: We keep track of whether you use our services to buy or rent a home.

Participate in a Survey: If you choose to contribute feedback, such as by filling out a survey, we will gather your contact information and your feedback.

Contacting Us: If you contact us via email or another method, we will keep track of the reason for your inquiry.

Subscribe to our Newsletter: If you sign up for our newsletter, we will gather your name, email address, and phone number.

We also collect your contact information and specialization if you are a vendor (such as a real estate photographer).

We Collect Information About You From Other Sources

Your Friends and Realtor: We may collect information about you from your friends and/or realtor in order for you to collaborate on homes of mutual interest.

Internet Service Providers (ISPs), Operating Systems (OS), and Analytics Providers (Analytics Providers): We acquire data automatically through your use of our Site and services. This data could originate from internet service providers, operating systems, and analytics companies that work on our behalf.

Automatically Collected Information:

When you use our services, we automatically collect information about you (usage information). This includes the pages you view on our Site and App, the date and time you access our Site and App, how long you use our Services, the type of web browser you are using, the type of device you are using, your Internet Protocol address, and device IDs. We may also gather your device’s location information with your consent in order to help you find available properties near your location. Our service providers may also track your activity by clicking links on our Site and App.

Your Information and How We Use It

We use your data, including personal data, for various business and commercial objectives, including:

Transactional Purposes: to open and maintain your account, provide you with our services, and for other transactional purposes.

Customer Service/Communications: to provide you with customized search results upon request, for technical help, and to respond to your questions.

Marketing/Advertising: for marketing objectives, such as informing you about properties and services that might be of interest to you. We may communicate with you via postal mail and email in order to market to you. Regardless of the marketing and advertising channel, we and our service providers use your information to determine the success of our advertising campaigns.

Administration: for administrative purposes, such as inventory management; to help us better understand how our persons access and use our Services, such as the pages viewed or other Site/App activity; to maintain the security and operability of our Site and App (including for debugging purposes); to provide reports to prospective partners, service providers, regulators, and others; to implement and maintain security, anti-piracy, fraud prevention, and other services.

For research and development objectives: to evaluate trends, improve our Services, products, and customer experience; to determine which portions of our Site are the most popular or to improve our Services; to determine our customer demographics; and for other research and analytical reasons.

Compliance with appropriate legal or regulatory duties: such as responding to a subpoena or court order, cooperating with law enforcement or other governmental inquiries, and participating in legal processes.

Protection of ourselves and others: where we believe it is required to protect ourselves and others, such as to detect, prevent, and respond to fraud, security problems, or other situations where we believe it is right to do so.

Tracking and Cookies

We use cookies and other techniques to monitor information about your use of our Services. We don’t usually correlate this information with the personal information we gather about you.